Account Manager - Accredo - Remote

Account Manager Join our team as an Account Manager, where you will serve as a trusted partner to clients and help turn strong service into long-term relationships. In this role, you will own day-to-day client engagement, monitor account performance, coordinate solutions across teams, and use operational insights to strengthen satisfaction, retention, and business outcomes. Responsibilities Manage day-to-day relationships for assigned clients, building a strong understanding of their goals, expectations, and operational priorities. Serve as the primary coordinator for client requests, service issues, and escalations, ensuring timely follow-through and clear communication. Monitor operational performance against contractual commitments, key metrics, and client expectations to identify risks and improvement opportunities. Analyze performance trends and prepare client-ready reports, action plans, and progress updates that support informed decisions. Partner with Service Delivery, Operations, and other internal teams to investigate root causes and resolve complex service issues. Facilitate client meetings, business reviews, and service discussions while ensuring commitments and next steps are clearly documented and completed. Advocate for client needs across the organization while aligning solutions with Evernorth capabilities and business objectives. Use industry, client, and operational insights to identify emerging risks, opportunities, and service improvements. Contribute to