Associate, Policyholder Services

SUMMARY: Policyholder Relations, answer customer service phone calls and provide processing of customer service transactions. RESPONSIBILITIES: 1.Provide customer service in a call center environment. 2.Accurately answer policyholder questions about policies and riders. 3.Accurately process financial and non-financial transactions. 4.Explain to BLI correspondence policyholders. 5.Navigate the insurance administration and document workflow systems from policy issue to death claim or cancellation. EDUCATION and EXPERIENCE: High school diploma or GED required. (Related college courses can be considered to meet experience requirements.) Minimum of one-year customer call center experience SKILLS AND KNOWLEDGE: ·Life insurance industry preferred. ·Basic knowledge of Microsoft Office suite. ·Excellent telephone and written communication skills Originally posted on Himalayas