Business Operations Lead

The Agency Fund is a nonprofit innovation lab working to expand human agency — the capability for individuals to navigate toward the future that they want. We combine the agility of a startup with the reach of a global network, building projects at the intersection of technology, AI, and social science. Our small, distributed team brings together engineers, designers, researchers, and strategists who care deeply about using technology for human good. We’ve partnered with 200+ organizations worldwide, reaching millions annually through digital tools, behavioral insights, and scalable interventions. We value curiosity, autonomy, and collaboration — and we operate more like a mission-driven startup than a traditional NGO. We’re looking for a Business Operations Lead to join our Business Operations Team. In this role, you’ll be the primary owner and integrator of our internal operating systems, ensuring that every function runs seamlessly, measurably, and in alignment with our strategic goals. You’ll design operational frameworks—such as new structures, processes, and systems—and move them rapidly from concept to fully adopted reality. If you are energized by the full lifecycle of an operational improvement, from strategic design to implementation and training, this role is for you. What you'll do: Performance Leadership (90-Day Priority): Lead and execute the rollout of individual scorecards across the organization, influenced by the established organizational OKRs. This is the