Contact Center Management Coordinator

About Tenpo At Tenpo, we are building the future of finance in Chile! Today we are more than 400 professionals united by a historic milestone: we are the first Neobank in the country. We have evolved to create a 100% digital, solid, and inclusive financial ecosystem designed to break down the barriers of traditional banking and be accessible to everyone. We are no longer just an app, but the most innovative banking proposition in Chile. Here, we are driven by a passion for excellence and the clear purpose of transforming the industry with cutting-edge technology and a forward-looking vision. At Tenpo, we are leaders, we are bold in the face of challenges, and above all, we are human: we genuinely connect with the needs of people and our country. The future has arrived and it has a banking license. Let's go all out. With strength. With vision. With N for Neobank. # Tenpo ConNdeNeobanco 💚 About the Position At Tenpo, we are looking for our next Contact Center Management Coordinator, who will have the mission of leading the daily operation of the support channel and Contact Center management, ensuring operational continuity, high quality standards, timely resolution, and regulatory compliance (CMF / SERNAC Financiero) to deliver an empathetic and excellent experience to our customers. Position Responsibilities Operational performance management: Monitor and control Contact Center KPIs/SLAs and execute improvement plans in case of deviations. Quality assurance