Customer Success Manager

Telarus is the leading global technology solutions distributor, committed to helping Technology Advisors, their customers, and suppliers source, purchase, and implement the right technology for the greatest impact. Overall Responsibility: Responsible for managingan assigned base of customers. The responsibility of the Customer Success Manager will be to contact these customers on a regular basis, build strong relationships, reduce attrition, handle any customer issues or changes, look for and close upsell opportunities, and help increase the renewal levels of their services. The Customer Success Manager will also be responsible for maintaining positive relationships with their assigned partners as well as hitting all metrics and goals that are put in place by Telarus Management. Key areas of Responsibility: Interact with assigned customer base regularly and create strong relationships Assess current services, determine customer satisfaction, and create plans for improvement Ask probing questions, assess customers’ needs, and recommend appropriate solutions Responsible for upselling customers, identifying opportunities, and meeting sales goals Train and educate customers on service options and carrier services. Handle MACD (moves, adds, changes, deletes) for named accounts and negotiate customer credits, if needed. Maintain and update assigned Base through our Salesforce CRM Actively manage portfolio to ensure retention and growth. Manage, monitor, escalate, and drive to resol