Commission Support Specialist

Commission Success Specialist Telarus was recently recognized by Inc. as a best workplace; our positive culture is a top priority. Telarus is the #1 global technology solutions brokerage with a singular focus on accelerating partner success through unparalleled resources, support, and education. We are professionals committed to providing the highest quality partner care. Location: Remote Job Summary: The Commission Success Specialist combines proactive commission support with formal ownership of complex commission cases. This customer-facing role investigates financial discrepancies, coordinates resolution across suppliers and internal teams, accepts commission cases from the Commission Queue and Commission Inquiry teams, and works to restore Technology Advisor confidence through clear communication, accountability, and accurate outcomes. Essential Functions and Basic Duties: Technology Advisor Support Serve as a primary point of contact for Technology Advisors with commission inquiries, delivering timely, clear, and proactive communication. Manage bulk case submissions and hold scheduled calls to address complex challenges, training needs, and opportunities to align advisors with Telarus systems and tools. Create an environment of support, trust, and positive communication while driving each issue toward a constructive resolution. Commission Analysis and Resolution Reconcile and validate commission payments using supplier statements, invoices, contractual commission structu