IT Support Manager - Microsoft Managed Services

TEKenable is seeking a dynamic Support Manager to lead our managed services support team. The Support Manager is responsible for leading the day-to-day operations of an ITIL-aligned Managed Services team, delivering high-quality support across Microsoft cloud-focused solutions including Azure, .NET-based applications, Business Central, Microsoft Dynamics 365 and Power Platform. The role requires proactive ownership of support operations, identifying and addressing service risks, customer concerns, SLA risks, ageing or stalled tickets and potential escalations before intervention is required. The Support Manager is responsible not only for monitoring and reporting service performance, but for analysing trends and underlying issues, identifying risks and improvement opportunities, recommending appropriate actions and driving those actions through to completion. The role will ensure service stability, effective incident and problem management, high customer satisfaction and continuous improvement across service operations. The role holder can work remotely, but the position is open to applicants in either Ireland or the UK only. TEKenable is a leader in digital transformation, specialising in Microsoft cloud solutions and recognised for excellence in AI and Data. With a global presence and a remote-first policy, we deliver innovative managed services to clients worldwide. Key Responsibilities Service Coordination & Delivery Act as the operational bridge between the Service D