System & Escalation Engineer

Company overview GURU, Catalyst2 and UKDedicated are managed hosting specialists, delivering exceptional dedicated and cloud services to drive booming online businesses. We work with agencies, SMBs and industry-leading organisations through our strong customer-focused UK brands. We’re part of team.blue , an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services. Are you ready to share your passion for tech and join our UK team? What we do We make succeeding online as easy as it can be for our customers. We: Provide 5-star rated hosting services Keep our products accessible and industry-leading Offer a diverse range of products to allow customers to grow Are customer-obsessed, offering multi-channel exceptional support Job description We're seeking a Systems and Escalations Engineer to join our UK technical team under group brands that include Catalyst2, GURU Cloud and UKDedicated - someone who brings passion for tech and experience in hosting. This is a fast-paced and varied technical hands-on role involving escalated internal and customer support matters, provisioning new services, managing systems and mentoring other support team members. Location: completely remote (UK-based only) or working hybrid from our Worcester, Reading or Hemel Hempstead offices. Training: you will be given complete training and