Inbound Sales Associate

“Come as you are” Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. Job Overview The Sales Representative Associate is responsible for managing customer relationships and driving revenue growth through proactive communication and sales activities. The role This role involves supporting clients across the company’s full range of products and services via phone, chat, and ticket, identifying sales opportunities, handling renewals and billing inquiries, and ensuring a high level of customer satisfaction. The position also contributes to cross-sell and upsell initiatives, manages pricing negotiations, and supports sales projects and reporting efforts to help achieve overall business targets. Tasks & Responsibilities Establish and maintain relationships with existing and potential clients through outbound/inbound communication to promote new products, identify sales opportunities, handle renewals and billing requests, and ensure customer satisfaction. Conduct cross-selling and upselling activities to maximize revenue and achieve sales targets. Negotiate pricing and handle discount requests in line with company policy. Manage customer issues and complaints efficiently to ensure high satisfaction levels. Prepare sales reports and dashboards to track KPIs, customer feedback, market trends, and identify new business opportunities. Collaborat