Customer Experience Technical Associate

Company Overview team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.3 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services. team.blue 's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe. Role: Enartia, part of team.blue , looking for a Customer Experience Technical Associate who thrives at the intersection of technical support and genuine customer care. You'll be the go-to for our Hosting and related services across tickets, calls, and chats — solving problems, advising customers on growing their services, and turning their feedback into real product improvements. Key Responsibilities: Provide technical support for Hosting and related services through tickets/chat/phone Partial infrastructure monitor Mentoring HelpDesk Agents Inform HelpDesk about widespread problems and keep them updated Escalate Tickets to Infrastructure Report Bugs to Developers Report probable Infrastructure Incidents to the infrastructure department and to the Managers Handling Cross sales / Up sales Provide customer feedback to the Managers in order