Customer Experience Technical Assistant

“Come as you are” Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. Company team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.3 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services. team.blue 's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe. Job Overview We are looking for a technically skilled and customer-focused Technical Support Specialist to provide expert support for hosting services and related technologies. In this role, you’ll troubleshoot complex technical issues, monitor infrastructure, support and mentor HelpDesk agents, and collaborate with internal teams to improve service quality. You’ll also advise customers on developing their services and contribute to the continuous improvement of our products and customer experience. The role You’ll play a key role in keeping our hosting services running smoothly while acting as a technical point of contact for both customers