Call Center Customer Representative (Night Shift | Remote)

🧬 About Us: Ranked among Turkey's Top 500 Informatics Companies and on the Deloitte Fast 50 Turkey list, Ticimax provides e-commerce and e-export software, custom solutions, and design services. With over 20 years of experience, a strong technological infrastructure, and 250+ expert personnel, it helps its clients strengthen their competitiveness in e-commerce. Today, providing infrastructure to over 30,000 companies—including Turkey's largest e-commerce sites—Ticimax combines local expertise with global technological power as part of Europe's leading tech ecosystem, team.blue, offering businesses world-class e-commerce infrastructure. 🎯 Mission and Main Purpose: As a Call Center Customer Representative (Night Shift), you will provide technical support via phone and chat during evening and night hours to e-commerce companies using the Ticimax infrastructure. By providing fast and accurate solutions to our customers' needs on their website management panels, you will ensure they experience uninterrupted support outside of regular business hours. 💼 Key Responsibilities: Handling incoming calls and chat requests from customers. Assisting customers with panel operations such as design modifications, product additions, campaign definitions, and category management. Analyzing issues experienced while using the panel and offering simple, actionable solutions. Directly supporting customers through the panel by establishing remote connections when necessary. Properly evaluating requests and forwarding them to relevant teams when needed.