Customer Success Executive

Customer Success Executive (Full-Time) About the Role We are looking for a Customer Success Executive (CSE) to support our customers and ensure smooth coordination across projects. This is a full-time remote role (Singapore hours, 9:30 AM 6:30 PM SGT, Monday to Friday). You will handle customer enquiries, assist with quotations, and coordinate with internal teams. Beyond daily support, this role offers the opportunity to work with generative AI tools (including our Superbench platform, which automates ~60% of customer queries) and progressively grow into account management. Core Responsibilities Respond promptly to customer enquiries across WhatsApp, email, calls, and social media messages. Manage appointment scheduling, reminders, and follow-ups. Prepare and send quotations. Coordinate with external vendors (e.g., makeup artists) and internal team members to ensure smooth project delivery. Provide general administrative support, including documentation, assisting with reporting, and supporting team members in day-to-day operations. Growth Responsibilities (progressive with training) Supervise and train the Superbench AI platform to improve accuracy and automation. Track customer interactions and update records in CRM tools. Monitor lead conversions (e.g., from social media enquiry to confirmed booking). Assist with collecting client feedback and preparing simple reports. Support continuous process improvements to enhance customer experience. What Were Looking For Strong comm