Customer Success Sales Manager

Are you a proactive communicator who knows how to build relationships and close renewals? The Client Relations Specialist sits right at the intersection of Sales and Customer Success. You aren't just here to support members; you're here to drive retention, maximize account lifetime value, and ensure every member reaches their goals. You've built trust with clients, spot renewal risks early, and use your sales instincts to keep customers active and engaged. If this sounds like you, read on. The Role Onboard new members in their first week to ensure immediate value Run daily engagement inside our Skool community Proactively check in on members who go quiet to mitigate churn Track member health, interactions, and renewal signals in the CRM Report on engagement, retention metrics, and account expansion opportunities Skills & Experience Must-Haves: 2+ years of proven sales experience (inside sales, account management, retention, or customer success) Currently based in Canada Strong track record of driving renewals, retention, or upsells Excellent English skills (C2 level / Native) Nice-to-Haves: Hands-on experience with a CRM such as HubSpot or Salesforce Direct experience with Skool or similar platforms (Circle, Discord, Mighty Networks) Background in coaching, education, or a membership/course business Experience managing an online community or membership program What We Offer Compensation: $5,000/month Schedule: Remote, Monday to Friday, 9am to 5pm Eastern (EST) Fully remot