Fraud Incident Response Lead

Our client is an international technology company developing an iGaming SaaS platform and B2B products for the global market. Due to the expansion of its security division, the company is establishing a fraud incident management function responsible for rapid response, investigation coordination, and continuous improvement of internal processes. The main objective of this role is to ensure effective management of fraud incidents from detection to complete closure. In addition to coordinating investigations, the specialist will analyze the root causes of incidents, improve response processes, implement new procedures, and reduce the likelihood of recurrence. Key responsibilities: Coordinate the investigation of fraud incidents from detection to complete closure; Organize the work of Product, Development, Payments, Risk, Compliance, Support, Account Management, Legal, and other teams; Determine the priority and criticality of incidents; Perform initial analysis and monitor the progress of investigations; Conduct Root Cause Analysis (RCA) and develop Corrective and Preventive Actions (CAPA); Develop processes, regulations, and playbooks for fraud incident response; Analyze new fraud schemes and propose protection measures; Monitor SLA compliance and prepare regular reports for management. Requirements: Mandatory: 3+ years of experience in Fraud, Risk, Incident Management, Payments, or Compliance; Experience in coordinating complex cross-functional investigations; Understanding of...