Executive Assistant

Job Purpose The Training Operations Manager is responsible for the end-to-end operational delivery of both customised (team) training and open enrolment training programmes at our company. The role ensures that every course is delivered smoothly, professionally, and consistently, acting as the central point of coordination between clients, trainers, venues, platforms, and internal teams. The position requires a highly organised “doer” who can manage multiple moving parts, anticipate issues, and take ownership through to resolution. A. Team (Customised) Training Responsibilities 1. Training Operations & Delivery Once a contract has been signed, responsibility for delivery is handed over to this role. You will own the full operational execution of the programme. Key responsibilities include:  Full handover from signed contract to delivery  Acting as the primary point of contact for trainers and clients  Coordinating all delivery logistics to ensure alignment across stakeholders Trainer & Client Coordination  Confirming: o Training location (on-site, virtual or hybrid) o Dates, timings and agendas o Room set-up and AV requirements o Online platform set-up (Zoom, Teams, etc.) o Delegate lists and attendance logistics  Managing: o Slide decks and training materials o CDA / NDA documentation o Calendar invites for trainers and delegates o Delegate arrival details and joining instructions Logistics Management  Booking and coordinating: o Venues o Trainer travel and acc