Customer Success Manager

A Customer Success Specialist for an expanding healthcare technology startup. About Us We are a growing healthcare technology company, changing how dental practices connect with their patients. Founded by a practicing dentist, we serve practices across Australia and Europe, facilitating over 130,000 patient interactions monthly through our SAAS platform which improves patient satisfaction and accelerates practice growth. The Role We're seeking a Customer Success Specialist to become the trusted advisor for our dental practice clients. You'll ensure they unlock the full potential of our platform whilst driving measurable improvements in both patient care and business performance. As our customers primary champion, you'll guide practices through their digital transformation journey from onboarding through ongoing optimisation. Key Responsibilities Customer Advocacy & Growth  Lead end-to-end onboarding for new dental practices, ensuring seamless implementation and early value realisation.  Build strong, consultative relationships with practice managers, dentists, and administrative teams to drive engagement and satisfaction.  Identify growth and expansion opportunities, partnering closely with the sales team on upsell initiatives.  Monitor customer health metrics and proactively mitigate risks to reduce churn.  Proactively support practices in adopting new and existing features to maximize product value. Data-Driven Insights  Analyse patient feedback trends and engagem