Client Support Associate

Client Support Associate - (AI Product) �� Location: (Remote - Must be based in South Africa) �� Full-time | Working UK hours �� Salary: R20 000 per month About the role We’re looking for a Client Support Associate to join our growing support team, with an initial focus on our HAILO product - an AI-powered solution used by property professionals across the UK. This role is all about delivering a brilliant support experience while acting as an important feedback loop into the business. You’ll be the first point of contact for customers via email, chat, and phone, helping them get the most out of HAILO while also spotting patterns, friction points, and opportunities to improve how we onboard, communicate, and build the product. You don’t need prior experience in the UK property industry - but you do need to be curious, detail-oriented, comfortable working with data, and keen to learn about technology, AI, and how customers actually use our products day to day. What you’ll be doing This is a hands-on support role with a strong admin and insight backbone. You’ll balance customer interaction with accurate, methodical operational work, while feeding learnings back into the wider team. Client support Respond to customer enquiries via email, chat, and phone in a timely, professional way Support customers using HAILO, answering “how do I?” questions and helping resolve issues ● Confidently explain product behaviour, outputs, and recommendations in plain English ● Escalate technical or