STD Claims Analyst - WBI

Symetra offers a thrilling chance to become part of our team as a STD Claims Analyst - WBI ! About the role Make timely, accurate, and customer-focused decisions regarding Short-Term Disability, Statutory Disability Insurance, or Absence Management claims. Actively get in touch with clinical, vocational, employer, financial, and other internal and external sources for relevant information. Review this data against the applicable contracts and procedural documents. Analyze findings and involve peers and management as appropriate. Communicate effectively through both spoken and written methods. Employ the claim system with detailed and precise information. Keep performance meeting or exceeding departmental metrics. Remain agile and responsive. What you will do Make timely, accurate, and customer-focused STD, SDI, and AM new and ongoing claim decisions. Contact relevant sources to gather clinical, vocational, employer, financial, and other information. Compare this data to contract terms, limitations, conditions, and applicable procedural documents. Render the claim decision as quickly as possible. Document claim systems accurately and comprehensively while maintaining high efficiency. Prepare and share clear written and verbal communications with various internal and external parties. Prepare, update, and use a claim management plan to achieve the most appropriate outcome. Remain fully compliant with regulatory requirements. Demonstrate an above average level of proficiency in