German-Speaking POS & Technical Support Specialist

Your Role As a German-Speaking Technical Support Specialist – Payments & POS Solutions, you'll be the first point of contact for merchants and business partners, delivering professional technical support for payment terminals, POS systems, and payment-related services. You'll troubleshoot technical issues, assist with installations and activations, and ensure every customer receives fast, efficient, and high-quality support. What You'll Do Provide professional support via phone, email, and ticketing systems. Assist customers with card payment terminals, POS devices, and ATMs. Support terminal installations, replacements, activations, and configurations. Troubleshoot technical issues, connectivity problems, and payment-related error codes. Resolve customer inquiries efficiently while meeting SLA targets. Escalate complex technical issues to the appropriate teams when necessary. Maintain accurate documentation in the ticketing system. Handle portal access requests and perform selected back-office activities. What We're Looking For Fluent German (C1) and English (B1 or higher). Previous experience in customer service or technical support. Strong interest in technology and troubleshooting. Excellent communication and problem-solving skills. A customer-focused mindset with the ability to thrive in a fast-paced environment. Comfortable working with phone, email, and ticketing systems. Nice to Have Experience in the payments, POS, banking, or financial services industry. Basic k