Creatio Specialist

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future. AreyouanexperiencedCreatiospecialistlookingforanopportunitytoshapehowabusinessusesitsCRMandcustomerservicetechnology?We'relookingforaCreatioSMEtojoinourdigitaltransformationteamandplayakeyroleinoptimisingandevolvingourCreatioplatformwithinabusycontactcentreenvironment. WorkingcloselywithinternalstakeholdersandBusinessAnalysts,you'llactasthego-toexpertforCreatio,helpingtodeliverpractical,efficientsolutionsthatmaximisetheplatform'scapabilitieswhileminimisingunnecessarycustomdevelopment. What you'll be doing Providing expert guidance on how best to utilise Creatio's out-of-the-box functionality. Working with stakeholders to understand business requirements and translate them into effective platform solutions Supporting the ongoing optimisation of contact centre processes, customer journeys, and agent workflows Configuring and enhancing workflows, automation, dashboards, and other platform features Contributing to digital transformation and AI-driven initiatives that improve customer experience and operational efficiency Advising on integrations between Creatio and ot