Customer Service Representative (Remote/WAH)

Work Setup:Remote/WAH The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative look like? Respond promptly and professionally to customer inquiries via phone, email, and/or chat Provide accurate information about products and services to customers Resolve customer issues in a timely and efficient manner Follow up with customers to ensure that their issues have been resolved to their satisfaction Properly and accurately document customer interactions in the organization’s CRM Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Perform other duties as assigned What are the required qualifications of a Customer Service Representative? Previous customer service experience or equivalent Strong communication skills, both verbal and written Proficient in using computers and various software applications Having these qualifications are helpful, but not required Previous experience in the call center environment Experience supporting customers via phone calls, chat and ema