Customer Service Representative (Payment Support)

Work Setup: Remote Contract Type: Full Time Schedule: 9PM-6AM PHT (Subject to change) | M-F Equipment: BYOD (Bring your own device) Start Date: ASAP What does a day in the life of a Customer Service Representative (Payment Support) look like? Build, update, and maintain our payments-specific supplier database Own supplier outreach (email, phone, etc.) to collect and verify information Identify and flag inconsistencies, missing data, or potential issues proactively Communicate clearly with internal teams to resolve questions and ensure accuracy from the start Respond promptly and professionally to customer inquiries via phone, email, or chat Provide accurate information about products and services to customers Resolve customer issues in a timely and efficient manner Follow up with customers to ensure that their issues have been resolved to their satisfaction Properly and accurately document customer interactions in the organization’s CRM Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Perform other duties as assigned What are the required qualifications of a Customer Service Representative (Payment Support)? Minimum of 2 years of previous customer se