Customer Service Representative (Activation and Invoicing)

Work Setup: Remote Start Date : ASAP Equipment Provision: Company Provided Schedule: Standard M-F shifting schedule Job Summary:TheCustomer Service Representativeis responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. What are the Responsibility for a Customer Service Representative? Respond promptly and professionally to customer inquiries via phone, email, or chat Provide accurate information about products and services to customers Resolve customer issues in a timely and efficient manner Follow up with customers to ensure that their issues have been resolved to their satisfaction Properly and accurately document customer interactions in the organization’s CRM Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Perform other duties as assigned What are the required qualifications for a Customer Service Representative ? At least 3 months of customer service experience or equivalent Preferred experience in registration, activation, invoicing, and subscription management. Average communication skills, both verbal and written Knowledge and experience with a CRM pr