Customer Success Manager

At Submittable , we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs , welcomed 1.2 million applicants , and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable , technology and purpose converge, offering a unique opportunity to contribute to meaningful change. About the role The Customer Success Manager is the primary point of contact for an assigned group of Submittable clients, building trusted advisor partnerships that connect Submittable ’s value to each client’s business goals. The role builds tailored Success Plans, leads regular Business Reviews, and helps clients grow their programs on the platform. The Customer Success Manager partners with Account Executives, Technical Support, and other Submittable teams to resolve client needs and identify opportunities for expansion. Key responsibilities Build trusted advisor partnerships with assigned clients, aligning Subm