WFE Operations Support Rep-6

WFE Administrative Support Representative is responsible for the support of WFE users. You will be the first point of assistance for prospective students helping them navigate the platform, resolve technical issues and act as triage for general benefit and education questions. You will also help process request tickets and administrative activities. Essential Duties and Responsibilities: Staff an inbound phone queue during established hours of operation. Monitor inbound email and Live Chat interactions during hours of operation. Provide direct support for students with a technical issue. Track all prospect and student interactions in our CRM and email systems. Serve as first point of contact and direct users to the appropriate team/individual for service. Provide Administrative support for platform processes and process exception requests as needed. Job Skills: Strong verbal and written communication skills. Ability to work on multiple tasks simultaneously, despite frequent interruptions. Able to learn and follow standard operating procedures and practices. Proficiency with using case management tools (Salesforce a plus). Ability to solve technical issues via phone, email, and online tools. Ability to remain calm and courteous under pressure and navigate tense situations. Work Experience: Call Center and customer service experience required. Proficiency with technology, especially computers, software applications and phone systems. Post-secondary education industry experience