Technical Support Engineer - East Coast

About StrangeBee 🐝 StrangeBee started in 2018 with a simple idea from the creators of TheHive and Cortex: give security teams open tools that actually help them respond to incidents. Today, TheHive is used by thousands of security analysts in 43 countries. We’re a team of 90 people across Paris, Barcelona and the US, and we’re growing the hive. Want to contribute? How we work Customer Centric: we build for real security teams facing real threats. Quest for Excellence: “good enough” isn’t our standard. Embrace Change: cyber moves fast, and so do we. If something could be better, say it. One Team: trust, open communication and psychological safety, across titles and teams. We’re looking for a Technical Support Engineer to become a key point of contact for our customers worldwide and help them get the most out of TheHive. Based in the US, you’ll join a support team of 5 people and work hand in hand with our developers to solve system, network and application issues in a cybersecurity context. Beyond day-to-day tickets, you’ll help us structure and improve our support operations as our international customer base grows. The essentials Location: Remote, US-based / East Coast Contract: Full-time. You’ll start through our Employer of Record (Deel), then move to StrangeBee ’s US entity once it opens Reports to: Support Manager Salary: $95 000 – $105 000 base/year Working hours: Monday to Friday, 9am – 6pm, your time zone, no on-call duty. Some public holidays may be worked depending