Scheduler, Customer Success

Scheduler, Customer Success Full-Time, Remote / Hourly, Non- Exempt / Includes Benefits, PTO, Flexible Schedule, Equity Steno ’s Customer Success Team is looking for a Scheduler to join our winning team! In this role, you’ll support Steno ’s Account Managers with administrative tasks related to clients requests and booking new jobs or services. Your day to day might include client communication, scheduling, handling exhibits and pre-deposition needs, and other administrative support as needed. Who are you? As a Scheduler, you will manage and work directly with our clients to schedule their depositions, ensuring that all logistical details are coordinated seamlessly. We are looking for individuals who are detail-oriented, with excellent communication skills, and able to thrive in a fast-paced environment. On a regular basis, you will Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption Manage all client preferences and communicate them to your team, providing white glove service. Triage incoming Zendesk requests and route to appropriate operations team or account manager. Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager. Collaborate with cross-functional teams to ensure all client needs are met. Yo