Customer Support Specialist

Customer Support Specialist / Remote Competitive Compensation + Premium Medical, Dental & Vision Coverage Why You Should Choose Steno Wins together – Equity options included. When Steno grows, you grow. Invests in you – Generous company-sponsored health plans for employees and dependents, including comprehensive vision, dental, and wellness and mental health benefits for employees and families — well above industry benchmarks. Constantly innovates with technology at our core – We are a modern organization revolutionizing the court reporting and litigation support industry every single day. Competitive hourly rate of $21 – $25 – reflects your impact on Steno 's client experience and day-to-day operations Remote-first – with flexible PTO, home office setup, and a monthly stipend to cover internet and phone costs Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset Why the Customer Support Team at Steno Is Different Front line of the business – The team ensuring every inbound call and support ticket is handled with professionalism, speed, and care, because client experience is everything Hospitality mindset, every interaction – We don't just close tickets; we solve problems, communicate clearly, and make clients feel taken care of from first contact to resolution Cross-functional and collaborative – Partners closely with Account Management, Scheduling, Billing, Production, and others to resolve client issues efficiently and with