Digital Solutions Consultant | Genesys Cloud CX

At Stefanini Group, we believe in the power of collaboration. We co-create innovative solutions in partnership with our clients, combining cutting-edge technology, artificial intelligence, and human creativity. We are at the forefront of business problem-solving, delivering real impact on a global scale. Join us and be part of the change! We are looking for a Digital Solutions Consultant with experience in the Genesys Cloud CX platform to work on the development, configuration, and implementation of digital solutions aimed at optimizing customer experience and service processes. This professional will be responsible for understanding business needs, proposing technically viable solutions, and developing service flows, integrations, and automation features, contributing to the evolution of Contact Center operations. (Remote - Brazil) Schedule: 5x2 - Business hours Genesys Cloud CX Platform: Configure and administer the Genesys Cloud CX platform, including users, queues, skills, telephony, wrap-up codes, and routing rules. Develop, configure, and maintain complex service flows for voice and digital channels such as chat, email, and WhatsApp. Perform platform troubleshooting, analyzing interactions and using Flow History for debugging and fault identification. Configure and activate Workforce Management (WFM) features. Utilize Speech Analytics resources for analysis and performance tracking.