Advanced L2 Application Support – Markets & Wealth

Be part of Stefanini! At Stefanini, we are over 30,000 geniuses connected across 41 countries, co-creating a better future. 3+ years of experience as Application Support L2, Production Support, or Application Operations. Experience in application support in high-availability production environments. Knowledge and experience in Linux/Unix and Wintel. Management of monitoring tools such as Splunk and AppDynamics. Log analysis, troubleshooting, and incident diagnostics. Knowledge of ITIL, particularly Incident Management, Problem Management, and Change Management. Management of ticketing tools such as ServiceNow, Remedy, Jira, or equivalents. Root Cause Analysis (RCA) and recurring problem resolution, as well as handling and resolving incidents under SLA. Knowledge of Markets & Wealth, including: Fixed Income, Equities, Foreign Exchange (FX), and Derivatives such as Trade Lifecycle (Front Office, Middle Office, and Back Office), Investment Funds. Microservices in financial environments. Desirable: Knowledge of Oracle and SQL with Shell experience, PowerShell knowledge. Experience in SRE operational task automation, observability, auto-remediation, and resilience. Provide second-level support to Markets & Wealth applications, ensuring SLA compliance. Continuously monitor applications using Splunk and AppDynamics to detect alerts, errors, and potential impacts.