Junior Support Analyst

At Grupo Stefanini, we believe in the power of collaboration. We co-create innovative solutions in partnership with our clients, combining cutting-edge technology, artificial intelligence, and human creativity. We are at the forefront of business problem-solving, delivering real impact on a global scale. By joining Stefanini, you become part of a global transformation journey. We are committed to creating a positive impact not only on business, but also on the lives of our employees. If you are looking for professional growth opportunities in a company that values innovation, respect, autonomy, and partnership, you will find it here! Join us and be part of the change! Requirements: Completed High School Technical or Higher Education is a plus Previous experience in the role Job Summary The Junior Support Analyst is responsible for providing initial assistance to employees, diagnosing and resolving technical incidents related to hardware, software, and connectivity, contributing to the smooth operation of the company's technological resources. Main Activities: Provide Level 1 technical support via phone, chat, email, or in-person, logging tickets in ITSM tools. Diagnose and perform basic maintenance on desktops, laptops, printers, and peripherals. Install and configure operating systems, productivity tools, and corporate software. Perform password resets, user creation in