Account Manager

Position Summary STARLIMS is hiring an Account Manager to join our growing Account Management team. You will serve as the primary point of contact for a portfolio of named customer accounts, owning the commercial relationship end to end and acting as the representative of STARLIMS to the customer. This is a full-lifecycle account management seat. You are accountable for customer retention, contract renewals, account profitability, and customer satisfaction, and for identifying and closing new business within your book. Success in this role depends on becoming a trusted partner to your customers, developing a deep understanding of their business and their people, and translating that understanding into durable, long-term commitments. What You'll Own (Jobs to Be Done) Account Ownership & Retention: Operate as the primary commercial contact for your named accounts, owning the health of each relationship and the customer's overall experience with STARLIMS. Secure retention and negotiate long-term contracts and renewals that create lasting commitments on both sides. Monitor and maintain customer satisfaction through direct, regular contact, and act early on signals of risk. Improve the economic profitability of your portfolio and build customer loyalty over the life of the relationship. Account Planning & Customer Understanding: Investigate and understand each customer's business environment, including their goals, objectives, and strategies. Establish and maintain a deep