Network Support Technician

Job Title: Network Support Technician About the Client: Our client provides cloud-based business communications, managed networking, security, Internet connectivity, and IT services. They help businesses streamline operations and stay connected through integrated technology solutions and dedicated technical support. Overview: The Network Support Technician is an entry-level role supporting network operations through monitoring, troubleshooting, and ticket documentation. The role requires strong teamwork, documentation skills, flexibility to work multiple shifts, and a willingness to learn. On-the-job training is provided for most position requirements. Responsibilities : Create and track all network trouble tickets and change requests received from the client's customers and vendors. Clearly document data received from various systems and personnel in the client's Trouble Ticket System. Follow documented procedures to use this information and perform troubleshooting steps with other personnel and companies Represent yourself and the client professionally when communicating with customers and vendors, both verbally and in writing. Follow detailed instructions and procedures. Apply logical troubleshooting skills to interpret alerts and alarms and assess root cause. Use NOC resources, including Solarwinds, SRM2, portals, and various networking tools, to analyze and document information and take appropriate action in accordance with operating procedures. Qualifications: Previous