Medical Billing & Patient Accounts Specialist - Bilingual (Filipino / Spanish)

About the Role We are seeking an experienced Medical Billing & Patient Accounts Specialist – Bilingual (Filipino / Spanish) with specialized, hands-on expertise in athenaOne (AthenaHealth) billing and revenue cycle workflows. In this position, you will be responsible for managing end-to-end claim follow-ups, resolving claim holds, tracking unpaid or denied claims, and serving as the primary point of contact for patients calling with billing, statement, or balance inquiries. Because AthenaHealth integrates billing directly into its EHR platform, candidate fluency with Athena's Collector module, claim status rules, and hold queues is strictly required on day one. Requirements Key Responsibilities 1. Claim Follow-Up & Denial Resolution (Athena Collector) Monitor and manage daily athenaOne billing worklists, claim hold queues, and claim status dashboards. Research, correct, and resubmit unpaid, rejected, or denied claims with commercial insurance payers, Medicare, and Medicaid. Review Explanation of Benefits (EOBs) and Electronic Remittance Advices (ERAs) directly within Athena to resolve claim discrepancies and process appeals. 2. Patient Billing & Inbound Phone Support Answer inbound patient phone calls regarding billing statements, account balances, co-pays, deductibles, and co-insurance. Clearly and empathetically explain medical bills, charge breakdowns, and insurance coverage decisions to patients over the phone. Set up approved patient payment plans, process ph