Bilingual Orthodontic Treatment Coordinator

We are seeking an energetic, bilingual Orthodontic Treatment Coordinator to support our client’s high-volume Orthodontic practice. The ideal candidate has hands-on experience in a U.S. orthodontic office, is confident converting new patient leads into scheduled consultations, and can explain orthodontic treatment, insurance, and financing options clearly in both English and Spanish. This is a dedicated remote position working directly with the practice’s team. Key Responsibilities: Manage incoming leads: handle all incoming patient inquiries, CRM leads, and new patient calls, responding to every new lead immediately. Follow up and convert: conduct high-volume outbound follow-ups by phone, text, and email, overcome objections, and convert inquiries into scheduled new patient consultations. Schedule consultations: book new patient consultations in the practice management system. Confirm appointments: personally confirm each appointment three days before and again one day before the visit to maximize attendance. Educate patients: build relationships with prospective patients and explain orthodontic treatment options (braces, clear aligners/Invisalign) in English and Spanish. Explain coverage and payment: answer questions about orthodontic insurance benefits, co-pays, lifetime maximums, third-party financing, and payment plans. Keep the CRM current: maintain accurate records, lead stages, and communication history so no follow-up is missed. Track performance: monitor and report m