Bilingual Front Desk Receptionist - Facial Plastic Surgery

We are seeking a warm, organized, and professional Bilingual Front Desk Receptionist to support our client's Facial Plastic Surgery and ENT (Otolaryngology) practice in Southern California. The ideal candidate has hands-on front-desk experience in a U.S. medical practice, communicates confidently in English and Spanish, and is comfortable managing a busy phone line, patient scheduling, insurance eligibility checks, and front-office administration with accuracy and excellent patient care. This is a dedicated, full-time placement: you will work directly with one practice as an extension of its front-office team. Key Responsibilities: Answer inbound patient calls in English and Spanish, addressing questions about appointments, procedures, office policies, and general inquiries. Make outbound calls for appointment confirmations, reminders, rescheduling, and patient follow-ups. Schedule, reschedule, and cancel patient appointments for consultations, procedures, and follow-up visits, keeping the provider's calendar accurate and organized. Coordinate new patient consultations for both cosmetic and ENT services, ensuring patients have the information they need before their visit. Verify patient insurance eligibility and benefits for ENT visits and update coverage information in the system. Enter and update patient demographics, insurance details, and appointment information in Office Ally. Take accurate messages and route clinical questions to the provider or appropriate staff member