Associate Technical Support Engineer

Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: Job Summary: The Associate Technical Support Engineer is responsible for providing essential product support to customers through various communication channels, resolving basic support inquiries. This role serves as a customer advocate in cross-functional collaborations and demonstrates agility in addressing customer issues, contributing to the overall efficiency of the technical support team. The Associate Technical Support Engineer succeeds by solving technical challenges, staying at the forefront of industry trends and technologies and making a difference for our customers. Essential Responsibilities / Duties · Customer Support o Provide product support to customers through various communication channels, including training on applications and tools as needed o Provide customer support related to basic system automation and legacy products and solutions o Offer basic consultation on customer products and industry education o Exhibit empathy and anticipation of customer needs, facilitating optimal customer experience · Issue Resolution o Assess the nature of product issues and resolve basic