Director, Pricing & Monetization

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr ’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description The Director, Pricing & Monetization is the enterprise leader accountable for Sprinklr ’s pricing, packaging, and monetization strategy. This role sets the multi-year vision and operating model for how the company converts product innovation, customer value, market evidence, and unit economics into scalable commercial offers that customers can understand, sellers can transact, and the company can grow profitably. The Director will lead a company-wide portfolio of monetization priorities spanning offer architecture, price metrics, packaging tiers, bundles, upgrade paths, consumption and outcome-based models, AI monetization, SKU governance, and comme