IT Support Specialist (US Hours)

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com. We are looking for an IT Support Specialist who can work US hours. Our Software & Technology teams build scalable, reliable, and cutting-edge software to propel Spreetail to being a top e-commerce company. We are seeking motivated individuals who are passionate about learning new technologies and building software to build a monster e-commerce company. If you are looking for an environment that provides creative freedom, work-life balance, and meaningful relationships, keep scrolling down. How you will achieve success: Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution. Demonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust. Practice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem‑solving. Maintain a positive, solution‑focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience. Collaborate effectively as both a team player and an independent