Member Success Manager - Salt Strong

Member Success Manager: Subscription Retention & Growth Salt Strong | Insiders Club Membership | Full-Time | Florida Preferred Want to Be the Reason Insiders Never Want to Leave The Largest Saltwater Fishing Club In America? Most retention jobs are reactive: watch a churn dashboard, send a few win-back emails, hope for the best. This isn't one of those jobs. At Salt Strong, our mission is simple: help anglers catch more fish, save time on the water, and create unforgettable memories with the people they love. The Insiders Club is how thousands of anglers live that mission every day, and we need someone to own what happens after they join. The Role A subscription retention and customer success role at a direct-to-consumer (DTC) company that owns engagement, satisfaction, and retention for our existing Insiders Club membership base: onboarding, the subscription lifecycle, churn, member sentiment, and surfacing expansion opportunities to Sales. Sales and Marketing bring members in the door. From there, it's yours. You make every member feel at home in the world's largest private inshore saltwater fishing club, keep their time on the water great, and give them every reason to stay. What You'll Need 3+ years in customer success, account management, or retention for a subscription or membership business Direct-to-consumer (DTC) experience strongly preferred, ideally in e-commerce, memberships, or subscriptions Hands-on experience with subscription billing systems; Chargebee is