Customer Success Manager (SaaS / Corporate Hospitality)

This is a remote position. CLOSING DATE: 02 FEBRUARY 2026 We are looking for someone experienced in Customer Success and Onboarding to join our growing team for an immediate start. This role will primarily involve owning and managing new customer implementations to our platform, providing a seamless process from kick-off to go-live, as well as taking responsibility for the ongoing success and satisfaction of those customers beyond onboarding. We're seeking professional, highly organised candidates with strong communication skills, who are comfortable dealing with corporate customers. Proficiency in quickly learning and navigating complex software systems and adeptness with digital tools is crucial for excelling in this role. ​ This is a remote role with 3 to 4 team meet-ups a year and occasional in-person meetings and training days with both new and existing customers. Requirements Customer Onboarding: Take ownership of managing successful onboarding experiences for our customers, ensuring a seamless transition from kick-off to going live. This will include managing multiple concurrent customer onboardings. Conduct kick-off presentations / welcome calls, regular virtual meetings, and both virtual and in-person training sessions to introduce clients to our products and services. Adapt and proactively address challenges to ensure ongoing customer satisfaction. Collaborate with our product development team to address customer needs during the onboarding phase. Provide coverage f