Implementation Manager

Reports to: VP Product · Location: Remote, Americas time zones · Languages: Spanish and English required; Portuguese a plus About the role Sphere is a stablecoin payments API. Fintechs and platforms across the Americas integrate us to onboard their customers (KYC/KYB), hold balances, and move money between stablecoins and local rails — SEPA, SWIFT, ACH, wires, PIX, SPEI. Our customers are engineering teams building on our API, and the quality of their integration decides whether they succeed with us. The Implementation Manager is the technical owner of that integration from first call to steady state. You field the technical questions in pre-sales, run the integration to go-live, stay the technical point of contact for our top-tier accounts, and turn what you see into product change. Today this work is done well but done by hand. We are hiring someone who can do it well and build the system — playbooks, SLAs, escalation paths, feedback loops — so it scales beyond one person. What you'll own Be the voice of the customer on technical gaps. Know better than anyone how integrators actually use the product and where it fails them, and turn that into evidence — patterns across accounts, not anecdotes. Get integrators unstuck, from first technical call to go-live. Field technical questions in pre-sales, then give integrators same-day, endpoint-level answers: what's wrong, whose side it's on, and how to work around it until the fix ships. Keep top-tier accounts healthy. Be the named