Customer Success Manager

Role Overview As a Customer Success Manager, you will be responsible for managing client relationships throughout the project lifecycle — from initial onboarding to ongoing support. You will work closely with clients to ensure smooth communication, successful delivery, and long-term satisfaction. ⸻ Responsibilities Serve as the primary point of contact for clients Guide clients through onboarding and project processes Coordinate with internal teams and suppliers to ensure timely delivery Respond to client inquiries and resolve issues efficiently Track project progress and keep clients informed Ensure a high level of client satisfaction and retention Identify opportunities to improve client experience and processes ⸻ Requirements Experience in customer success, account management, or client-facing roles Strong communication and organizational skills Ability to manage multiple clients and projects simultaneously Comfortable working with technical or industrial products (lab equipment experience is a plus) Problem-solving mindset with attention to detail ⸻ Work Setup • Fully remote Must have reliable internet and a laptop or desktop Comfortable using email, CRM tools, and video conferencing Originally posted on Himalayas