Senior Accountant (Franchise Accounts Receivable)

Position Summary Manage a high-volume franchise accounts receivable portfolio, including collections, cash application, recurring ACH payments, aging and complex account investigations. Support internal teams and colleagues in resolving escalated receivables matters. Job Details Work Setup: Work from home Shift/Schedule: Monday to Friday, 8:00 AM to 5:00 PM U.S. Eastern Time (8:00 PM to 5:00 AM Manila time) Holidays: U.S. corporate holiday calendar Responsibilities Own an assigned portfolio of franchise customer accounts and prioritize collection activity from aging and payment status. Maintain recurring ACH arrangements and support daily cash application and deposit-related research. Research billed amounts, collections exceptions, payment allocations, disputed balances and credit/debit adjustments. Calculate contract-related termination and interpret contracts or other fees for review by the appropriate business/legal team as assigned. Communicate with franchise owners, property contacts and internal teams to resolve complex AR issues. Advise AR Accountants on challenging cases, escalation routes and account resolution documentation. Document customer correspondence, payment commitments and next steps in the relevant system and tracking reports. Prepare account and portfolio updates for collection review meetings and support process improvements. Serve as the primary point of contact for franchisees on invoice discrepancies, listening carefully to hotel owners' concerns and