Accountant (Franchise Accounts Receivable)

Position Summary Manage assigned franchise accounts receivable portfolios, support timely collections and payment application, respond to account queries and maintain accurate aging information. Portfolios may include international or Canadian accounts and payment-plan support. Job Details Work Setup: Work from home Shift/Schedule: Monday to Friday, 9:00 AM to 6:00 PM U.S. Eastern Time (9:00 PM to 6:00 AM Manila Time) Holidays: U.S. corporate holiday calendar Responsibilities Review assigned franchise account aging, prioritize customer follow-ups and collect overdue receivables. Respond to billing, account balance and payment application inquiries from property owners, managers and internal teams. Research payment discrepancies, cash application issues, recurring ACH items and customer credit/debit adjustments. Maintain accurate collection records, account contact details, commitments and next actions in approved systems. Support collection payment plans, internal compliance tasks and escalation of high-risk or aging accounts. Provide backup cash application or bank deposit support when designated. Support international or Canadian franchise receivables and ACH setup/application for assigned portfolios. Prepare collection and portfolio updates for AR meetings and coordinate resolution with senior team members. Act as a go-to resource for franchisees with invoice discrepancies, listening to hotel owners' concerns with empathy and following through until questions are answered.