Key Accounts Manager

About Soum : Soum is a fast-growing B2C marketplace based in Riyadh, connecting buyers and sellers of used electronics and used cars across Saudi Arabia. Built on trust, speed, and a strong sense of ownership, our commercial team is central to how we grow revenue and deepen relationships with the buyers who purchase from us at scale. About the Role: We're hiring a Key Account Manager to own and grow relationships with our buyer accounts — including buyers purchasing products from Soum in bulk. You'll be the primary point of contact for these accounts, responsible for their satisfaction, retention, and growth, while coordinating closely with internal teams to deliver a seamless buying experience. This is a commercial, buyer-facing role. It is not a procurement, sourcing, vendor management, or operations position — you will be developing and managing the accounts that buy from us, not the vendors or supply chain that feed us. Key Responsibilities: Develop and manage a portfolio of buyer/client accounts, acting as the primary point of contact for buyers purchasing products from Soum . Build and maintain strong, long-term relationships with key accounts, understanding their needs and purchasing patterns. Drive account growth by developing new accounts and identifying upsell and expansion opportunities within existing ones. Own retention and customer satisfaction, proactively addressing account needs before they become issues. Coordinate with internal teams (operations, logistics,