After-Sales CX Specialist

Job Title: After-Sales CX Specialist Employment Type: Full-time, Remote Work Schedule: Includes evening and weekend shifts based on the assigned schedule Department: Car Showroom Operations Languages: Fluent in Arabic and working proficiency in English, both written and spoken Role Overview Soum 's car showroom is where customers meet the brand face to face. The After-Sales Customer Experience Specialist owns the customer's journey from the moment a sale is signed, through handover, and beyond. You are the customer's single point of contact after the sale: you manage every conversation, every follow-up, and every request until it is resolved. When a customer raises a technical concern about their car, you own the customer side of the case and work with the Vehicle Inspection Specialist, who owns the technical assessment. The customer always hears from you. The goal of the role: every customer leaves confident in their purchase, any issue is resolved quickly, and buyers become repeat customers who recommend Soum . Duties & Responsibilities Paperwork & Procedures Follow up on ownership transfer via Absher and the Traffic Department, and on insurance issuance with the relevant parties. Follow up on financing and installments with finance providers when needed. Keep the customer informed at each stage of transfer, insurance, and financing, so they never have to chase Soum for an update. Ensure contracts and invoices are complete and archived in the system. Warranty &