Team Leader - Telesales

Join Solu and boost digital transformation! 🚀 Who are we? We are Solu and we empower digital businesses by driving their growth and evolution! What do we do? We are strategic partners of our clients, working on the acceleration and transformation of their digital businesses, driving the success of their channels through strategy, technology, and innovation. Culture is Solu's DNA, and day by day it is sustained by our pillars and values, co-created so that our actions are aligned with who we are and what we want to be. 🔎 What are we looking for? We are looking for a Commercial Operations Supervisor in Argentina with experience leading telephone sales teams or written channel teams (WhatsApp, chat, or email) in contact center environments. If you are passionate about team development, metric management, and continuous process improvement under COPC standards, we want to meet you. 💻 What will you do in your day-to-day? Supervise and support the team of sales agents in their daily activities. Monitor and analyze key performance indicators (AHT, contacts per hour, average premium and bonus, SPH, conversion, etc.) under COPC standards. Provide feedback, coaching, and individual improvement plans to assigned agents. Prepare performance reports and propose improvements in commercial and operational processes. Manage the use of CRM and contact center tools, ensuring proper recording of interactions. Schedule: Monday to Friday from 14:00 to 22:00hs and Saturdays.