EL1 Senior Platform Infrastructure Manager

Australian Citizens residing in Australia with Baseline Clearance only respond. Job details Role: EL1 Platform Operations Lead The NDIA, Technology Services Division is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme. We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component. The Scheme Payments & Platform Branch part of the Technology Services Division seeks an experienced and energetic Platform Support Lead to join our dynamic fast-paced team. Key duties and responsibilities Lead and manage a team of Senior Platform Engineers responsible for enabling a highly complex and business critical enterprise CRM platform. Streamline and improve the efficiency and effectiveness of the enablement model Management of staff, including work allocation, mentoring, training and upskilling. Process development, documentation and implementation for of all enablement activities to ensure consistent, efficient, and effective delivery for all stakeholders. Respond to major incidents and represent the directorate internally and with external vendors Engage with external vendors and internal ICT Teams to progress platform enablement activities and access ICT services as required. Execute coordination of testing activities, signoffs from various stakeholders and Change Advisory Board (CAB) re